In-house average weekday ridership for November was 2,376, up by 22.97% from last year. Supplemental providers average weekday ridership was 242, up by 46.62%. Combined in-house and supplemental providers average weekday ridership was 2,618, up by 24.83%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 79,961 boardings, up 31.56% as compared to the same time period in fiscal year 2021.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 95.76% for November. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 97.03%. On-time performance for trips with a desired arrival time was 67.57% (drop-offs completed within a 45 minute window before the clients’ desired arrival time) and 92.62% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of November, Handi-Van operated 54,201 trips including 3,277 trips that were longer than one hour in trip time. The analysis found that 81.11% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 178 or 0.33% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 87.04% for November.
| November 2021 |
November 2020 |
November 2019 |
% Change FY 20 to 21 |
5 Month FY2022 |
5 Month FY2021 |
5 Month FY2020 |
% Change FY 20 to 21 |
Goals | |
|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 66,877 | 51,898 | 98,184 | 28.86% | 333,287 | 253,326 | 518,041 | 31.56% | |
| Average Weekday Ridership | 2,618 | 2,097 | 3,879 | 24.83% | 2,547 | 1,957 | 3,944 | 30.11% | |
| Unique Riders During the Month | 4,636 | 3,801 | 6,118 | 21.97% | 4,520 | 3,688 | 6,078 | 22.54% | |
| Cost per Revenue Hour | $108.73 | $111.26 | $92.10 | -2.27% | $106.98 | $111.50 | $88.36 | -4.05% | <= $90 |
| Cost per Trip | $57.79 | $68.50 | $41.50 | -15.64% | $57.03 | $69.01 | $39.44 | -17.36% | <= $39 |
| Cost per Revenue Mile | $7.49 | $7.63 | $6.02 | -1.84% | $7.15 | $7.63 | $5.70 | -6.25% | <= $6.20 |
| Trips per Revenue Hour | 1.88 | 1.62 | 2.22 | 15.84% | 1.88 | 1.62 | 2.24 | 16.11% | >= 2.2 |
| Farebox Recovery | 2.95% | 3.30% | 4.35% | -0.35% | 2.98% | 2.50% | 4.39% | 0.48% | 8% |
| Very Early Arrivals (> 30 Minutes) | 0.05% | 0.09% | 0.14% | -0.04% | 0.05% | 0.10% | 0.12% | -0.05% | < 1% |
| Early Arrivals (> 10 Minutes) | 1.26% | 1.91% | 1.87% | -0.65% | 1.38% | 1.78% | 1.90% | -0.40% | < 2% |
| On-Time and All Early Arrivals | 97.03% | 98.78% | 85.67% | -1.75% | 97.71% | 98.79% | 87.86% | -1.08% | >= 90% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 95.76% | 96.87% | 83.80% | -1.10% | 96.33% | 97.02% | 85.96% | -0.68% | >= 90% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.55% | 77.20% | 72.96% | 1.35% | 78.41% | 77.39% | 74.94% | 1.02% | |
| Very Late Arrivals (>30 Minutes) | 0.04% | 0.02% | 1.50% | 0.02% | 0.04% | 0.03% | 1.00% | 0.02% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 67.57% | 61.50% | 61.28% | 6.07% | 66.09% | 62.31% | 62.79% | 3.79% | > 90% |
| Comparative Trip Length Analysis | 81.11% | 90.09% | 68.70% | -8.98% | 83.41% | 89.91% | 69.81% | -6.50% | 50% |
| Excessive Trip Length | 0.33% | 0.07% | 1.45% | 0.26% | 0.24% | 0.06% | 1.37% | 0.18% | 1% |
| No Show / Late Cancellation Rate | 6.96% | 8.18% | 7.28% | -1.22% | 6.68% | 8.95% | 6.92% | -2.27% | |
| Advance Cancellation Rate | 20.17% | 19.70% | 24.02% | 0.47% | 19.44% | 20.48% | 22.38% | -1.04% | < 15% |
| Missed Trip Rate | 0.11% | 0.05% | 0.59% | 0.06% | 0.09% | 0.04% | 0.42% | 0.05% | < 0.5% |
| Complaint Rate (Complaints per 1,000 Trips) | 1.15 | 0.88 | 2.11 | 31.48% | 1.15 | 1.24 | 2.02 | -6.79% | <= 1.5 |
| Calls Answered Within 5 Minutes | 97.82% | 99.68% | 33.23% | -1.86% | 96.26% | 98.67% | 40.25% | -2.41% | 95% |
| Vehicle Availability | 87.04% | 91.13% | 84.14% | -4.09% | 88.68% | 91.95% | 84.48% | -3.27% | >= 80% |
